Shipping policy

Shipping Policy

At LUMÉRA, we want your order to arrive safely and as smoothly as possible. Please review our shipping information below before placing your order.

Processing

Orders are typically processed within 1–3 working days. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

During particularly busy periods, processing may take slightly longer.

Delivery

Our estimated delivery time is:

5–10 working days

Working days are Monday to Friday, excluding UK bank holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, peak shopping periods or other logistical disruptions.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout where tracking is available.

Please allow some time for tracking information to update after receiving your dispatch confirmation.

Incorrect Delivery Information

Please ensure that your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be changed.

LUMÉRA cannot be held responsible for orders delivered incorrectly due to inaccurate or incomplete information provided at checkout.

Delayed Orders

If your estimated delivery window has passed and your tracking has not recently updated, please contact our customer support team and we will assist you.

Occasional delays can occur during transit and do not necessarily mean that your parcel has been lost.

Parcels Marked as Delivered

If your tracking shows that your parcel has been delivered but you cannot locate it, please first:

  • Check around your property and any designated safe places.
  • Ask other members of your household.
  • Check with neighbours who may have accepted the parcel.
  • Review any delivery information provided by the courier.

If you still cannot locate your parcel, please contact us and we will help you determine the appropriate next steps.

Multiple Items

If you order multiple products, they may occasionally arrive in separate parcels depending on fulfilment arrangements. Where applicable, separate tracking information may be provided.

Questions About Your Delivery?

If you need assistance with your order, please contact our customer support team through the Contact Us page and include your order number so we can assist you as quickly as possible.

LUMÉRA™ — Feel the Luxury.